FAQ

We respond to the most frequently asked questions from users such as reservation change and cancellation, payment, hotel facilities, parking lot, ski resort / lift ticket, rental.

Manage reservations

My Page can be used to confirm or cancel your reservation.

(Login with reservation number and email address)

To inquire

If you do not receive the confirmation email or you can not log in to Mypage, you can contact the customer service via the dedicated send form.